The infamous "race to the bottom" may not be over. But increasingly, service industries are moving operations not to nations at the bottom—which is to say, nations like India, where labor is cheapest—but to where the work will be done best. The new race is to find the most-competitive service.

NewsweekThe infamous "race to the bottom" may not be over. But increasingly, service industries are moving operations not to nations at the bottom—which is to say, nations like India, where labor is cheapest—but to where the work will be done best. The new race is to find the most-competitive service.

Newsweek